I know 2 other families who have this same model, and I thought it was maybe just my pot that was " Design Flawed " but they too have the same issue. When you pour, the coffee drips back outside the pot so that half your coffee goes in your cup and the rest ends up on the counter. To avoid this from happening you need to pour very,very,very slow.
This prompts me to buy a different brand...with hopefully better luck. Whoever designed the pot, forgot to pour himself a cup of Jo to test it out.