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Cuisinart ss-700 keurig style coffee maker

Got this as a gift for Mothers Day 2010. Worked fine for 6-8 weeks. Since then it has not worked more often than worked. Won't brew, won't heat, can't even run water through it. Followed all the troubleshooting tips and some days it works for one cup max, other days is a lost cause. Have sent multiple requests for help to Cuisinart and all are ignored. Am disgusted with what should be a good product.

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