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Black & Decker ODC425 Spacemaker Series

by Barbara
(Beamsville ON Canada)

First 2 were great and then they came out with this gem.
Metal carafe that "rotted" on the inside within months (wrote B&D: no reply). Eliminated the 2-hour warmer. Has a digital display that is not back-lit (hello? it's under the counter; how are you supposed to see it?).

It's always a good idea to have a product that succeeds and they replace it with an absolute piece of garbage!

I need the under counter and unfortunately this is the only one I can find. I need a new coffee maker now!

Don't buy this item!!

I have so many good B&D items, but this is far from good.

Pros
- none

Cons
- metal carafe rotted
- can't see digital display

Rating
1 out of 5

Comments for
Black & Decker ODC425 Spacemaker Series

Average Rating starstarstarstar

Click here to add your own comments

Mar 12, 2010
Rating
star 		B and D need to sort there act out
by: Anonymous

This is insane. It truly is a spacemaker as I cannot have anything on the space BELOW, BESIDE OR AROUND the coffee maker.
Over 5 months ago there was a commitment from Black & Decker to provide me with replacement parts. Instead I am told a saga that they are not available yet. If they cannot provide me with a brand new machine with the 2 replacement parts, the actual replacement parts or the name of the consumer advocate that they can be reported to. This is unacceptable and disgusting that I have had to use this machine for this many months and daily scrub down my kitchen from the coffee disaster that ensues. I cannot trust the program as my kitchen, walls & floor get flooded. I cannot trust the on switch as I have to stand there and babysit my coffee machine from the ensuing flood. This is unacceptable of a corporation the size of Black & Decker to provide this kind of consumer service. I have been a dedicated consumer to your corporation for over 25 years but this coffee maker is pushing me to the brink.

Is it that us little consumers are not important enough? Do the Black & Decker employees use one of these defective machines in their kitchens?

Tired of scrubbing, mopping, cursing along with not being able to use my already minimal counter space!!!

I believe I am owed a timeframe or compensation for this unbelievable delay in satisfaction.

I guess I could go buy a cheapy product for less than $20. that takes up a corner of my counter but instead I hold out hope of someday getting satisfaction and still get to deal with this MESS and now the frustration of the "we truly care about you but....." from B&D's consumer department.
Nov 18, 2009
Rating
starstarstarstarstar 		Black & Decker OCD425 Spacemaker
by: Barb

Thanks for mentioning that there is a recall. Since I had gotten in touch with B&D and received no reply I did not know this. The pot was thrown in the garbage months ago. Oh well, C'est la vie.

Lesson learned.
Oct 29, 2009
Rating
starstarstarstarstar 		return it there a recall
by: Anonymous

return it there a recall

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